• Provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.

• Identify how each individual customer defines quality, and then design a service strategy for each customer based on these individual requirements and expectations.

• Provide a fast mechanism for managing and scheduling follow-up sales calls to assess post-purchase cognitive dissonance, repurchase probabilities, repurchase times, and repurchase frequencies.

• Provide a mechanism to track all points of contact between a customer and the company, and do it in an integrated way so that all sources and types of contact are included, and all users of the system see the same view of the customer (reduces confusion).

• Help to identify potential problems quickly, before they occur.

• Provide a user-friendly mechanism for registering customer complaints (complaints that are not registered with the company cannot be resolved, and are a major source of customer dissatisfaction).

• Provide a fast mechanism for handling problems and complaints (complaints that are resolved quickly can increase customer satisfaction).

• Provide a fast mechanism for correcting service deficiencies (correct the problem before other customers experience the same dissatisfaction).
  Use internet cookies to track customer interests and personalize product offerings accordingly.

• Use the Internet to engage in collaborative customization or real-time customization.
  Provide a fast mechanism for managing and scheduling maintenance, repair, and on-going support (improve efficiency and effectiveness).

• The CRM can be integrated into other cross-functional systems and thereby provide accounting and production information to customers when they want it.
  

In my weekend training session for the good relationship management , I just correct your body posture and face expression; and the good relationship management ensues.

You discover the real physical nature of your body that makes you instantly feel like interacting more deeply as a result of undergoing the good relationship management program.

The only thing left, then, is to turn this personal discovery into your spontaneity - of body and mind; and the instant good relationship management turns into the lasting good relationship management for life!